No, you were right!

He and his wife treat her like piece of toilet paper stuck to their shoes. They are awful people and should not have sympathy for the way they take out their frustrations. Him working 2+ jobs to keep the house afloat will never change that. That's just normal for a lot of people unfortunately. The way the kids are treat is not! You can feel sorry for the family financial situation but the parents' attitudes are another ballpark.