Responses

She did recover! It was caused by psychological trauma so with the right help and support system she was able to overcome it and slowly go back to her original self. Now she's one of the most talkative and outgoing people I know. Most people would never guess that she was ever mute because of how extroverted she is. I used to know sign language but it's one of those 'lose if you don't use' type things.
Granted, a lot of things can change in 14 years. Even if she was mute as a child, she could've recovered and maybe her family didn't want to pressure her into talking about it or anything (since it's usually such a delicate topic). I do get the feeling that they aren't her blood-related family though for some reason...