Japan is considered to have some of the best customer service in the world, so yeah, its that important over there. It's the culture.
^ As Sophiechu explained, customer service is highly valued there to the point that they take pride in it. Just to add, no where in Japan are you able to tip service staff because
1. It's considered rude to tip.
2. It's not allowed.
My mom tried to tip the hotel staff by leaving money in the room while she was visiting me in Japan, and the staff came running after her to return the money.
It's like those fancy, expensive restaurant. You expect the food to be good but the service too. You don't want the server to answer your request one hour later. They want the service to be impeccable to make you feel at ease so when you leave you want to come back and bring your friends too.
Japan is renowned for its customer service. People come from overseas just to be served by geishas.
Working in Japan, but currently on vacation elsewhere.
Haha I used to do small jobs here and there when I first arrived, like waitering and washing dishes in small restaurants and cafes, and then I was in Narita for a while as a hotel receptionist. Working in the service industry there really opened my eyes to how seriously the Japanese take customer service. I'm not that good in Japanese, I'm afraid. I was taking night classes for the language but had to stop because it was pricey. Now I just rely on my roommate.
In Seoul!
Are Japanese people really that psychotic about customer service?
Seriously, they are freaking out over nothing. They are acting like the company will refuse to pay if every little, tiny, detail isn't perfect.
Next, I expect them to offer to wipe the conference goers butts.